Contingency Planning + Emergency Readiness
for Specialty Coffee Shops and Roasters
Keep the coffee and revenue flowing during challenging times.
PLAN. PIVOT. THRIVE.
Life is about creating memorable experiences with the people who matter most. From farm to cup, we believe coffee is the universal language that unites us all.
Your specialty coffee shop is the heart of the community, fostering connection, conversation, and the memorable moments we all cherish.
And, we know that business and life are predictably unpredictable. As a specialty coffee leader, your financial resilience depends on having a plan for disruptions. The COVID-19 pandemic showed that many coffee professionals were unprepared.
To confidently navigate challenging times, you need a strategy and a plan for potential risks. Start by understanding your Resilience Factor to identify gaps. Schedule a free Resilience Assessment to explore potential impacts on your business and how to address them.
Patty Bonsera, CBCI, CERT
Founder & CEO
Fueling specialty coffee shops & roasters
with resilient-ready strategies, one cup at a time.
Without a Contingency Plan
You’ll be stressed and struggling having to make critical decisions on the fly during disruptions.
Customers will have less confidence to count on you during a disruption.
You will experience lost time, financial, and reputation costs.
With a Contingency Plan
Your customers will feel confident knowing they can count on you during and after a disruption.
You'll have a sustainable and financially resilient business.
You’ll have more ease designing meaningful customer experiences.
In 2002, Patty Bonsera was tasked by her employer with designing disaster recovery plans after the 9/11 crisis.
Today, she helps specialty coffee professionals with contingency planning, emergency readiness and resilience strategies so they have the confidence and financial peace of mind to easily pivot and thrive during challenging times.
Specialty coffee shops create connection and community. Patty is passionate about helping them move from resilience uncertainty to resilience-ready so they can continue to create memorable experiences for the customers they serve.
