Contingency Planning and Emergency Readiness for Specialty Coffee Shops and Roasters
Why We Do It
In everything we do, we believe life is about creating memorable experiences with those who matter most. Specialty coffee shops inspire the connections we crave, making their resilience vital to the cultural and economic heartbeat of our communities.
What We Do
We provide comprehensive resources—including education, training, and consulting in contingency planning and emergency readiness—that empower specialty coffee shops to strengthen their resilience and ensure business continuity.
How We Do It
We do this by designing and implementing proactive resilience strategies that equip owners and staff with the skills and tools to anticipate, respond to, and recover from unexpected disruptions, fostering a culture of adaptability in the business.
Reserve your spot for the opening
of the Resilient Coffee Academy
on-demand classes.
In 2002, Patty Bonsera was tasked by her employer with designing disaster recovery plans after the 9/11 crisis.
Today, she assists specialty coffee professionals with contingency planning, emergency readiness, and resilience strategies, giving them the confidence and peace of mind to pivot and thrive during tough times.
Patty is passionate about helping them shift from uncertainty to resilience-ready, enabling them to continue creating memorable experiences for their customers and fostering community connections.
Patty Bonsera, CBCI, CERT, GRIT-LEAD
Founder & CEO